At HouseNovel Shop, we strive to ensure every customer has an amazing experience. However, we understand that unexpected issues can arise. Your satisfaction is our top priority.
If you're not completely satisfied with your purchase, please contact us at hello@housenovelshop.com. Our customer service team is ready and happy to assist you.
Return Window: You can return items within 30 days of receipt for a full refund, with no restocking fee or return shipping cost.
Condition: Items must be returned in their original condition, with all original packaging and tags included. Please ensure that all items are repacked securely in their original packaging to ensure safe shipping. Additionally, take a photo of the repacked items to document their condition in case of any damage during transit.
Return Process:
- Contact us: Email our customer service team at hello@housenovelshop.com to initiate a return. Please include your order number and reason for return with applicable photos.
- Return instructions: We will provide you with return instructions and a prepaid shipping label.
- Ship the item: Pack the item securely and affix the prepaid label to the package. Drop it off at any designated shipping location.
Refund Processing Time:
- Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method.
- Refunds will typically appear on your statement within 10 business days, but please remember it can take some time for your bank or credit card company to process and post the refund. If, for some reason, you have not received a refund, please reach out to us at hello@housenovelshop.com
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Non-Returnable Items: Certain items, such as personalized products and final sale items, cannot be returned. Please refer to the product description for specific return eligibility.
For any questions or concerns about our return policy, please contact us at:
Email: hello@housenovelshop.com
Phone: 612-568-7070
To start a return, you can contact us at hello@housenovelshop.com