RAAQUU Hana Set Mini Ceramic Vase 3.5" Raku Fired Pottery Gift by RAAQUU

Fulfilled by our friends at RAAQUU

Hana ~ 花 Flower

Our Hana mini vase set contains 1 piece of each shape in the finish of your choice. Each piece is individually finished using the raku firing technique.

You get :

• 1x Hana F (Dimensions: 3.5 x 1.6 inches)
• 1x Hana L(Dimensions: 3.5 x 1.8 inches)
• 1x Hana O(Dimensions: 3.5 x 2 inches)
• 1x Hana W(Dimensions: 3.5 x 2 inches)
• 1x Hana E(Dimensions: 3.5 x 1.4 inches)
• 1x Hana R(Dimensions: 3.5 x 1.2 inches)

Our RAAQUU Hana mini vase collection comes in a 6 shape choices and 5 finishes.

RAAQUU Care Guide:

This vase is for decorative purpose and cannot contain water for plant use. Do not use as a drinking vessel. Keep vase indoors and avoid direct sunlight.

**Kindly note that the item you receive may differ from the photo on this listing. Please allow for slight variations in measurement and shapes for each ceramic piece as they are all custom handmade. Even the glaze and shades will not be exactly the same. Every piece is one of its kind and that's the beauty of owning a RAAQUU piece.

ABOUT RAAQUU :

Almost 15 years ago, Adil was enamored with Raku pottery while undergoing a ceramics training program in Japan. He made a daring step to hone his expertise in all things Raku and the result of that decision led to the birth of RAAQUU.

Raku ceramics are special because of the unpredictability of the raku firing technique. Raku firing is done in an extremely hot kiln and then removed while the ceramic piece is still red-hot or molten. Immediately after coming out of the kiln, the ceramic piece is then placed in a reduction chamber - usually a simple metal bin or container - filled with sawdust or paper. The extreme heat from the ceramic piece then ignites the combustible material in the reduction chamber, which is then sealed for a while. What happens inside the reduction chamber next is the key to the unique and unpredictable colors and patterns of each raku ceramic piece.

Adil's Raku pieces comes in 6 different types of finishes: full-copper matte, half-copper matte, smoked (or ‘naked'), carbon copper, and obvara (a slightly varied technique of firing).

At RAAQUU, each ceramic piece cannot be reproduced. This makes each piece a unique, one-of-a-kind work of art with its own story to tell.

Shipping Costs:

Free Shipping Offer: Enjoy free economy shipping when you sign up for a HouseNovel Shop account.

Standard Shipping Fees:

• For orders up to $200.00 - a shipping fee of $5.99 will be applied at checkout.
• For orders $200.01 and above - a shipping fee of $9.99 will be applied at checkout.

Currently, we do not offer international shipping. If you are interested in shipping an item outside of the United States, please contact us at hello@housenovelshop.com

Fulfillment: 

• The HouseNovel shop is a true marketplace, with all orders shipped directly by the respective brands. If your order includes products from multiple brands, you will receive separate packages.
  
• Orders will be processed and shipped within 2 to 5 business days (Monday through Friday). Order cut-off time is 5 pm Central Standard Time.
• Delivery typically takes an additional 5 to 8 business days (Monday through Friday), depending on your location.
• You can track your order at any time by logging into your HouseNovel Shop account or by using the link provided in the shipping confirmation email from hello@housenovelshop.com.
• Custom-made and personalized pieces, as well as special order products, may require additional time for production. For detailed information, please refer to the product description. If you have any questions about specialty items, please contact us at hello@housenovelshop.com.

Change of Address: 

• Before shipping: If you need to change your address before your order has shipped, contact our customer service team immediately at hello@housenovelshop.com with your order number and the new address.
• After shipping: If your order has already been shipped, please contact the carrier directly with your tracking number and new address. Note that changing the address after shipping may incur additional charges and delay delivery.
• Updating your account: For future orders, ensure your address is updated in your account settings on our website. This will prevent any discrepancies in future shipments.

Damaged Products: If your item is damaged or broken upon arrival, please contact us and we will provide a full refund or return upon reasonable proof. See our refunds and returns policies here.

Questions? We are here to help, please reach out if you have any questions.

Email: hello@housenovelshop.com

Phone: 612-568-7070

At HouseNovel Shop, we strive to ensure every customer has an amazing experience. However, we understand that unexpected issues can arise. Your satisfaction is our top priority.

If you're not completely satisfied with your purchase, please contact us at hello@housenovelshop.com. Our customer service team is ready and happy to assist you.

Return Window: You can return items within 30 days of receipt for a full refund, with no restocking fee or return shipping cost.

Condition: Items must be returned in their original condition, with all original packaging and tags included. Please ensure that all items are repacked securely in their original packaging to ensure safe shipping. Additionally, take a photo of the repacked items to document their condition in case of any damage during transit.

Return Process:

• Contact us: Email our customer service team at hello@housenovelshop.com to initiate a return. Please include your order number and reason for return with applicable photos.
• Return instructions: We will provide you with return instructions and a prepaid shipping label.
• Ship the item: Pack the item securely and affix the prepaid label to the package. Drop it off at any designated shipping location.

Refund Processing Time:

• Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method. 
• Refunds will typically appear on your statement within 10 business days, but please remember it can take some time for your bank or credit card company to process and post the refund. If, for some reason, you have not received a refund, please reach out to us at hello@housenovelshop.com

Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Non-Returnable Items: Certain items, such as personalized products and final sale items, cannot be returned. Please refer to the product description for specific return eligibility.

For any questions or concerns about our return policy, please contact us at:

Email: hello@housenovelshop.com

Phone: 612-568-7070

To start a return, you can contact us at hello@housenovelshop.com